Prepare payment issues on your account

If you try to buy something on Google Play but your payment is declined or won't process, effort the steps below.

If you've bought something and then have a problem with or question about it, run into problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment data.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Alert.
  3. If you accept a red alert, enter your payment information and expect for the team to respond.

    Google Pay notifications

  4. Bank check your email for the review results.

Endeavor to pay with a dissimilar payment method

If there's a problem with 1 payment method, you lot can try paying with a unlike ane.

  1. On your Android phone or tablet, open up the Google Play Store app Google Play.
  2. Go back to the item that yous want to purchase and tap the price.
  3. Tap the current payment method.
  4. Cull a different payment method or add a new one.
  5. Follow the on-screen instructions to complete your purchase.

Set up credit and debit card errors

There may be a problem with your credit or debit bill of fare if you see one of the post-obit fault messages:

  • 'Unable to process payment: depression carte residual'
  • 'Unable to complete transaction. Please use another class of payment'
  • 'Your transaction cannot be completed'
  • 'Unable to complete transaction: expired card'
  • 'Correct this card info or try another menu'

To fix these errors, attempt the following steps:

Make sure that your card and address data is up to appointment

Expired credit cards or onetime billing addresses are a mutual reason for payments not to work properly. To update this information, use Google Payments:

Remove or update expired cards

Expired cards crusade payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method that you are trying to use for the purchase.
  3. Check the expiry engagement of the payment methods listed.
  4. Remove or update any expired payment methods.

Bank check that your carte du jour accost matches the address in Google Payments

If your credit card is registered to a different address, this can cause the payment to be declined. Check that the postal code matches your electric current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method that y'all are trying to utilise for the buy.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your card.
  5. If needed, update the accost.

So, try your buy again.

Submit any actress data that is requested

If the error message is followed by instructions for submitting additional information to Google, please submit it. We will not be able to process the transaction on your account without this information.

Contact your bank or card issuer

Your card may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your carte du jour to ask about the transaction and see if they know the reason for the reject.

Ready errors with other payment methods (direct operator billing, online banking, Google Play Balance, Gift Cards and more)

If you meet 'Your payment was declined due to an issue with your account'

If you see this message, information technology might be because:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros demand a picayune more than data to protect your business relationship confronting fraud.
  • Nosotros need a piffling more information to comply with European union police (customers from European union member states simply).

To help fix these issues:

  1. Go to the payments centre.
  2. Take activity on any errors or requests in the payments center.
    • You might demand to verify your identity before you can buy annihilation through your Google Account.
  3. Make sure that your name, address and payment information are upwards to date.

If a payment method is greyed out

If yous see a greyed out payment method while making a purchase on Google Play, that payment method isn't valid for that detail purchase. Apply a different payment method to complete your purchase.

If you use dual SIM card devices

Cheque if the right SIM card is in slot 1 and remove any SIM carte du jour from slot 2.

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